DEFINE | Management Consultancy & Training

EMERGENCY RESPONSE AND CRISIS MANAGEMENT IN SEVERE SITUATIONS

Location

London, UK

Date

From Date: 19-Feb-2024
To Date: 23-Feb-2024

Duration

5 Days

Language

Discipline

HEALTH, SAFETY & ENVIRNMENT MANAGEMENT

Introduction

Emergency Response and Crisis Management in Severe Situations. In an increasingly unpredictable world, the ability to effectively respond to emergencies and manage crises is a critical skill set. This course is designed to equip you with advanced knowledge and strategies to navigate the complexities of severe situations, ensuring the safety and well-being of individuals, communities, and organizations.

Throughout this course, you will delve into the intricacies of crisis preparedness, response coordination, and recovery efforts. You will gain insights into identifying potential risks, assessing vulnerabilities, and developing comprehensive crisis scenarios to simulate real-world challenges. By understanding the Incident Command System (ICS) and establishing clear chains of command, you will learn to orchestrate seamless response operations.

Effective communication lies at the heart of crisis management. You will explore advanced communication strategies, both internally and externally, to disseminate accurate information, manage public perception, and maintain stakeholder trust. Additionally, you will master the art of resource management and logistical planning, ensuring the efficient allocation of personnel, equipment, and supplies during critical moments.

As crises often test leadership under pressure, this course will delve into crisis leadership qualities and decision-making techniques. You will uncover the ethical considerations that arise during crisis management and develop the skills to provide psychological first aid and support to affected individuals and responders.

Transitioning from response to recovery, you will learn how to develop business continuity plans and evaluate the effectiveness of response efforts. Through simulation exercises and case studies, you will apply theoretical knowledge to practical scenarios, honing your abilities to make informed decisions and adapt strategies in real-time.

In an interconnected world, cross-cultural considerations and international collaboration are paramount. This course will explore the challenges of managing crises across borders and cultural boundaries and highlight global best practices that can be adapted to diverse contexts.

By the end of this course, you will not only have a comprehensive understanding of emergency response and crisis management but also the confidence to lead effectively during times of uncertainty. Your expertise will contribute to building resilient systems that can withstand the toughest challenges, ensuring the safety and well-being of individuals and communities alike. Get ready to embark on a journey of advanced learning and skill development in the field of Emergency Response and Crisis Management in Severe Situations.

Objective

After completing the training, the employee will:

Overview of implementing effective Business Continuity Plans and programs in severe crises. Develop effective and efficient guidelines and procedures for emergency response and rescue plans.

Module 1: BCP Programs Develop effective Business Continuity plans and programs to be followed in crises based on leading practices in the O&G industry. Assess the effectiveness and efficiency of company BCP programs as a result of lessons learned from emergency response scenarios. Integrate risk and hazard measures to be considered as part of the BCP Plans.

Module 2: Compliance Investigation Assess procedural compliance to BCP plan, Rescue plan, and emergency response plans in crises. Identify success factors and performance measures for assessing the implementation of BCP plan, rescue plan, and emergency response plans.

Module 3: Crisis Management -Root Cause Analysis and Action Planning

Derive conclusions from incident/ crisis root cause analysis. The draft report outlining implementation guidelines based on performance improvement gap analysis and action planning outcomes.

Audience

The advanced nature of this training course will prove to be beneficial to the Oil and gas industry, particularly those with responsibility for either planning for or responding to incidents, emergencies, and crises across the complete management spectrum.

This training course is suitable for a wide range of professionals but will greatly benefit:

Industry Regulators
Fire, Safety and Security Professionals
Operation, Asset and Facility Management Professionals
Risk, Marketing, and Insurance Professionals of the organization
Designated Incident, Emergency and Crisis Response Professionals
Line Managers Supervisors and other professionals wishing to appraise their comprehension of Emergency Response

Content

Day One: Increase your Ability to Evaluate, Mitigate, and Respond to Industry Challenges

HIRA, HAZCHEM, HAZMAT, HAZWOPER
Relevant Clauses of ISO 14001 EMS and ISO 45001 OHSMS
Evaluate and mitigate each of the risks facing the oil and gas industry.
Incidents, Emergencies, Crises - how to organize your teams for each scenario.
Checklists, the essentials of Crisis Management and Leadership behaviors
Emergency Plans – levels of planning and weaknesses to be avoided.
Program evaluation – Internal and External Audits

Day Two: Crisis Communications & Incident On-Scene Command

Emergency Communication Centre (ECC) configuration, Information Flow & and how to avoid common mistakes.
Team roles and responsibilities, Extract the best from your team.
Manage the on-site potential ‘’smoldering’ issue before it becomes a Crisis.
Incident Commander and On-scene management. All the essential elements for success
Investigate the importance of ‘’The Golden Hour’, what has to be achieved in that first 60 minutes.

Day Three: Business Continuity Management (BCM) and Incident Command Systems (ICS)

Module 1: BCP Programs

• Develop effective Business Continuity plans and programs to be followed in crises based on leading practices in the O&G industry.

• Assess the effectiveness and efficiency of company BCP programs because of lessons learned from emergency response scenarios.

• Integrate risk and hazard measures to be considered as part of the BCP Plans.

• How does BCM fit into Oil & Gas Crisis Management

• Plans and Business Impact Analysis

• Critical elements of corporate Command and Control

• Review of International Incident Command Systems

• International Standards for BCM, ICS, Spills, Crisis / Environmental Planning / Response

Day Four: Media and Reputation Management

Module 2: Compliance Investigation

• Assess procedural compliance with the BCP plan,

• Rescue plans and emergency response plans in crises.

• Identify success factors and performance measures for assessing the implementation of BCP plan, rescue plan, and emergency response plans.

• Strategies to communicate with all stakeholders at all levels - Government, Public, Media, Staff

• Case Study. Managing the media response.

• Tools to manage social media - so you are always one step ahead.

• Protect your reputation and brand with your stakeholders.

• Media management template handout lists - Do’s and Don’ts for Conferences and TV Interviews

• Syndicate Exercise.

Day Five: Crisis Management Plan Testing, Training, and Exercise Simulations and Potential Problems

Module 3: Crisis Management

• Root Cause Analysis and Action Planning

• Derive conclusions from incident/crisis root cause analysis.

• Draft report outlining implementation guidelines based on performance improvement gap analysis and action planning outcomes.

• ‘’The safety policy and procedures were in place – the practice was deficient’’ Piper Alpha Report

• Benefits of exercising and selecting the right type of exercise for the asset/scenario

• What functions need to be tested, what will the outcomes be for the participants and You?

• Conducting Post-Incident/Exercise debriefings with checklists

• Evaluations, key recommendations, and follow-up, how and in what format

• Psychological and potential problems for you and your team after a traumatic experience

TRAINING OUTCOME

Understand the attributes between Incidents, Emergencies, and crises in the industry.
Develop methods on how to avoid unnecessary escalation & and how to design command & and control responses to each scenario.
Learn how to enhance on-scene leadership capabilities and techniques.
Apply best practices in organizing Emergency Communications Centre (ECC), Emergency Response Team (ERT), and Crisis Management Teams (CMT) to their best advantage.
Analyze the importance of human factors, the means to ensure the best psychological readiness, resource allocation, deployment, discipline, and leadership.

NOTE:

Pre & Post Tests will be conducted.

Case Studies, Individual and group Exercises, Project works (making into groups), Role plays, Group Discussions, Last Review, and assessments will be carried out.

Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

This course combines sound engineering, operation and maintenance principles, applicable standards, and best industry practices for reliable and cost-effective process plant systems. Delegates will be encouraged to introduce problems of their own for discussion and analysis. Copies of all lecture materials, case studies, and workbooks will be provided. Group discussions will be carried out on problems faced. This training program is lecture-based and customized to the needs of the audience, providing a meaningful experience for personnel who work in petroleum plants. Daily sessions include formal presentations, prepared in PowerPoint, interspersed with directed discussions and case studies. In addition to formal lectures and discussions, the delegates will learn by active participation through the use of problem-solving exercises, group discussions, analysis of real-life case studies, etc. Many relevant videos will be shown during the training.

All attendees receive a course manual as a reference.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details