DEFINE | Management Consultancy & Training

Incident Investigation and Root Cause Analysis

Location

Barcelona, Spain

Date

From Date: 12-Feb-2024
To Date: 16-Feb-2024

Duration

5 Days

Language

English

Discipline

HEALTH, SAFETY & ENVIRNMENT MANAGEMENT

Introduction

This Root Cause Analysis training course will enable delegates to remain abreast of the latest researched trends, techniques and strategies to improve the condition and performance of their operational process. This hands-on intervention will equip you with the necessary basic knowledge and skills to optimize the function, daily running, and maintenance of the five main aspects of the process.

Delegates will be exposed to and learn the core competencies required for successful problem solving and solution implementation of an effective operations process against the background of the current global economic downturn. They will complete several in-course assignments, which will enhance their problem-solving skills and which will serve as an action plan for improvement. Setting the correct priorities and doing the right thing, makes all the difference to your performance.

in this course, you will apply a process for root cause analysis, establish a culture of continuous improvement, and create a proactive environment. Learn to ask the right questions, establish triggers that drive you to the RCA process, and perform cost-benefit analysis. When you learn to practice true root cause analysis you are able to eliminate the latent roots and stop recurring failures once and for all. After this three-day course, you will be able to develop and implement an RCA program, thus leading your organization to reduced downtime, increased production and a more proactive culture.

Objective

By the end of this training course, participants will:

Gain a broad understanding and appreciation of the core functional aspects of how to perform an effective Root Cause and Failure Analysis
Be able to review the six standard maintenance improvement tactics and their selection technique to ensure reliable process plant & equipment
Learn how to develop a comprehensive operational process resource and support system analysis
Understand the principles of an operational audit, develop your own process standard
Gain insight and understanding into the unique leadership and motivation principles required for technical process operation and management

The objective of this course is to provide learners with knowledge and skill to manage incidents, with specific emphasis on the identification of the root causes and applying the RCAM (root cause analysis method), taking corrective action and implementing control measures to prevent the reoccurrence of incidents.

Audience

All employee.
Managers – Operations, Safety, and Executive
Production Supervisors
Training Managers
Engineers – Process, Safety, and Mechanical
Coordinators and Managers
(Hazard review) Leaders and Incident Investigators

Content

DAY 1

Typical Problems With RCA

Why most problem-solving models don’t get to the root cause, and a solution
How analytical and creative thinking must be both separated and integrated
Difference between content and process thinking

STEP 1 – Problem Definition

How to ensure that the right problem is being worked on
Tools and filters for priority setting
Developing a clear and sufficient problem statement (includes practice)

DAY 2

STEP 2 – Understanding the Process

How every problem is a process failure
How a SIPOC diagram can set boundaries and define interrelationships
Using flowcharts to drill down into the right part of the process (includes practice)

DAY 3

STEP 3 – Identifying Possible Causes

Five ways to identify possible causes
Three options for selecting or eliminating causes

Logic trees as a cause-and-effect diagram on steroids (includes practice)

DAY 4

STEP 4 – Data Collection

Population versus sampling; options for sampling
Check sheets, graphs, and tables for discrete data collection
Surveys, interviews, and field observation for opinions or less precise data

STEP 5 – Data Analysis

Tools for discrete data analysis (run charts, histograms, pareto diagram, modified scatter diagram, pivot tables)
Tools for softer type data (affinity diagram, relationship digraph)
Integrative data analysis tools

DAY 5

Case Study Practice – Practice on an integrative problem
The Rest of The Problem-Solving Process

Identifying and selecting solutions
The importance of organizational change management issues
Some models for understanding resistance and planning change
Implementation, follow-up, and standardization

Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

The training course will be highly participatory and the course leader will present, guide and facilitate learning, using a range of methods including formal presentation, discussions, sector-specific case studies and exercises. Above all, the course leader will make extensive use of real-life case examples in which he has been personally involved. You will also be encouraged to raise your own questions and to share in the development of the right answers using your own analysis and experiences. Tests of multiple-choice type will be made available on daily basis to examine the effectiveness of delivering the course.

30% Lectures
30% Workshops and work presentation
20% Case studies & Practical Exercises
10% Role Play
10% Videos, Software or Simulators (as applicable) & General Discussions

Case Studies, Group Discussions, Last Day Review, Assessments will be carried out.

Course Details