DEFINE | Management Consultancy & Training

Communication Interpersonal & Team Building Skills

Location

Rome, Italy

Date

From Date: 02-Sep-2024
To Date: 06-Sep-2024

Duration

5 DAYS

Language

ENGLISH

Discipline

Introduction

Communication is a key skill for every person and every group in business, in leisure, and in social life. Studies have proven that many opportunities have been avoided, businesses have been lost, or goals have been missed as a result of poor communication.

In this course, participants will learn the different models and approaches of communications, and the reasons for why communications fail. They will be introduced to the barriers that are causing interferences for the communication process and practical ways for removing those interferences for improving personal communication skills, and how they can maintain a healthy environment through the thorough understanding of communication skills. The course will also cover some communication skills that are often practiced in business, and some advance skills for improving interpersonal skills and negotiation skills.

The course is highly interactive and allows participants to challenge observed practices.

Objective

By the end of this course participants will have acquired the skills to:

Develop the key components of effective communication, interpersonal skills & team work
Enhance the effectiveness/performance of their teams and accomplishment of their objectives.
Set and reach both personal and team objectives using delegation and time management skills
Create the self awareness required for differentiating assertive, non - assertive and aggressive behaviors required for dealing with difficult situations or conflicts
Increase their effectiveness as team leaders and motivate their teams and l team members
Utilize tips and tools for improving communication skills
Develop the technique of giving and receiving feedback effectively
Develop personal action plans for practicing new ways of communication
Understand how to overcome barriers of communication
Develop ‘active’ listening skills
Manage multi-cultural relationships more appropriately

Audience

Communication is not limited to specific categories of workers. Everyone needs those skills. However. It will be specifically important for people who deals with others face-to-face, through phone, or writing methods such as Managers, supervisors, employees, consultants, professionals, workers, and government employees.

Content

What is Effective Communication?

Why is good communication important?
What makes communication successful?
Being aware of how you communicate
What is your preferred communication style?
What are the barriers and methods to overcome effective communication?

Verbal and Non-Verbal Communication

How to communicate – not just inform
Establishing open and honest two-way communication
Getting your point of view across
Body language and voice tone
Different communication methods & styles and their suitability to deal with specific situations.
The role of emotional intelligence in personal communication

People Management, Team Building and Delegation

Setting personal and team objectives
Evaluating performance, assessing and listening to individuals
Recognizing strengths and developing individual’s potential
The process of delegation and its benefits
Identifying and overcoming barriers to effective delegation

Motivating the Team

Maximizing and maintaining input and motivation – building the desire for results
Providing recognition and feedback
Building a positive and successful team – motivating to achieve maximum performance
Linking individual effort to team and organizational goals

Improving Team Performance

Prioritizing and planning for yourself and others
Responding to poor performance
Developing effective strategies for yourself and your team

Daily schedule

Day 1 communication skills and methods

Introductions
Basic communications skills
Components of communication process

Why is good communication important?
Communication models
Communication styles
Communications and cultural differences
Barriers and methods to overcome effective communication? Communication approaches

Day 2 Verbal and Non-Verbal Communication

How to communicate – not just inform
Interpersonal relationship skills

Communication Levels

Communication as a tool for effective negotiations

Establishing open and honest two-way communication
Getting your point of view across
Body language and voice tone
Understanding the different personal styles and dealing with them
The role of emotional intelligence in personal communication

Day 3 People Management, Team Building and Delegation

Understanding teams and team dynamics
Setting personal and team objectives
Johari windows
Belbin team roles
Learning the different Team types and their objectives
Stages for team development
Identifying and overcoming barriers to effective delegation
Why it is important to manage teams correctly?
The process of delegation and its benefits
Empowerment levels

Day 4 Motivating the Team

Motivation cycle for maximizing and maintaining input and building the desire for results
Providing recognition and feedback
Building a positive and successful team
What are the different Effective teams?
Selecting Team chairperson and members
Linking individual effort to team and organizational goals

Day 5 Improving Team Performance

Understanding the different performance levels
Back-to-the-basics- for effective performance
Prioritizing and planning for yourself and others
Responding to poor performance
Developing effective strategies for yourself and your team
Communicating clear Strategy and strategic goals
Communication as a tool for improving work relations

Certificate

Define Management Consultants Certificate of course completion will be issued to all attendees.

Methodology

Participants will receive a copy of the comprehensive course notes. The presenter will outline and discuss the topics using computer displays, CD displaysEE Ec andee videotapes. The course is designed to have an interactive format to maximize delegate participation. Questions and answers are encouraged throughout and at the daily sessions. Needs-Based case-studies and examples will be discussed in problem solving workshop sessions. This gives participants the opportunity to discuss with other delegates and the presenter their specific problems and appropriate solutions. Only minimum note taking is encouraged to ensure maximum delegate attention during the course.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details