DEFINE | Management Consultancy & Training

ADVANCED COMMUNICATION SKILLS FOR SUPERVISORS

Location

Dubai, UAE

Date

From Date: 24-Jun-2024
To Date: 28-Jun-2024

Duration

5 DAYS

Language

ENGLISH

Discipline

Introduction

Employees of organizations are not always clearly aware of the vision, mission, goals and objectives of the organization and management find it difficult to communicate these objectives to the employees. Leadership needs understanding of the concepts of communication to provide the employees with the right knowledge, skills and attitude required to work and engage in their job roles in the organization. This program will provide both managers and employees with the necessary skills to objectively communicate the role of the organization to the employees and customers. Specifically concentrating on the employees the program will orient the customer interest to the organizational values and managers with the skills required to effectively communicate their goals to the employees to gear organizational objectives.

Objective

Identify the importance of effective communication
Develop skills in communication for managers and employees
The role of effective communication strategy
Relevance of communicating organizational values and objectives
Develop the right attitude in employees
Importance of communicating with the customers
Communicate the interests of the organizational leadership.
The importance of developing skills of learning in employees
The relevance of a learning organization
The role of training and development in communication

Audience

This program will be useful and productive resource for all those interested in effectively communicating organizational objectives to the employees and customers. Leaders, managers and employees alike can benefit as the program covers both communication to employees and customers as well. The program will benefit:

Top managers who look for effective communication skills
Newly promoted members to the leadership and management team
Employees planning to transition to the management position
Managers seeking to develop their communication skills
Team leaders who are interested for further management position
Managers interested in evaluating their current skill set

Content

Day 1

Identify the importance of effective communication

Communicate Vision
Communicate Mission
Communicate Values
Communicate Goals
Communicate Objectives
Case Studies on Effective communication on Organization.

Develop skills in communication for managers and employees

To consider verbal and non-verbal communication methods
To understand and practise effective listening skills
To communicate in clear, respectful and non-judgemental ways
To know when to seek advice

Day 2

The role of effective communication strategy

Personal Presentation
The communication Equation
Understanding Communication
Communication as a two way process
Effective communication skills
Barriers to communication

Relevance of communicating organizational values and objectives
The art of listening
Listening Skills
Responding
Questioning Techniques
Individual Differences in Communication
Cultural Diversity

Day 3

Develop the right attitude in employees
Communication Errors
Wrong communication
Intended communication
Reception of information
Importance of communicating the right message
Case studies on employee attitude to management information

Importance of communicating with the customers

Product Knowledge
Answering customer queries
Handling Customer complaints
Communicating the right intent to the customer
Relevance of effective communication with customers

Day 4

Communicate the interests of the organizational leadership

Communicating organizational strategy to employees
Importance of dialogue between employees and leadership
The relevance of communicating the right message
Involvement of employees in communication
Role of employee commitment to organization

The importance of developing skills of learning in employees

The importance of group processes in communication
The constraints on communication
Objectives of learning organization
Learning skills for managers
Learning and communication

Day 5

The relevance of a learning organization

Learning organization and effective communication
The role of learning attitude in communication
Effective communication in a learning environment
Importance of training and development
Case studies from Management theories

The role of training and development in communication

Relevance of training and development
Communication Training
Refreshers on communication skills training
Effective communication and training
Communication case studies in training

TRAINING OUTCOME

The training will focus upon the following:

Enhance your communication skills
Effectively communication the role of the organization
Motivate and coach managers and employees for effective performance
Communicate the concept of learning organization

Certificate

Define Management Consultancy & Training Certificate of course completion will be issued to all attendees.

Methodology

A highly interactive combination of lectures and discussion sessions will be managed to maximize the amount and quality of information and knowledge transfer. The sessions will start by raising the most relevant questions, and motivate everybody find the right answers. You will also be encouraged to raise your own questions and to share in the development of the right answers using your own analysis and experiences. Tests of multiple-choice type will be made available on daily basis to examine the effectiveness of delivering the course.

Very useful Course Materials will be given.

30% Lectures
30% Workshops and work presentation
20% Group Work& Practical Exercises
20% Videos& General Discussions

Course Details